Policies
We will be glad to refund or exchange any new and unused merchandise. If you would like to return a product that is in unused condition, you are entitled to a replacement, refund, or a credit within 30 days of the date of invoice. The refund or credit will not include any shipping and handling charges shown on your invoice. A return refund will be made to customer in the amount of price of the product and charged taxes minus the shipping-handling fees.
To return or exchange a product, you need a Return Authorization Number (RAN) and you need to follow the ‘Return/Exchange Instructions. Under no circumstances will a return or an exchange accepted if the instructions are not followed and/or an RAN is not included.
To receive a RAN and the Return/Exchange e-mail me form
Woodland Camping Supply reserves the right to modify its exchange and return policy.
Do I need a Return Authorization Number?
Yes. Your return or exchange will not be accepted without proper Return Authorization Number provided by Woodland Camping Supply.
Do I need to have the original packaging for returns or exchanges?
Yes. To apply for exchange or return authorization the product should be in new unused condition along with all packaging from the original purchase and must show no signs of user wear. In the case that the retail packaging is not included a 20% restocking fee will be charged.
Has my order been shipped?
All orders are recorded and tracked online.
Can I stop a package that has been shipped?
If it was shipped USPS Post Office NO
If it was shipped UPS we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.
I ordered the wrong item, and wants to exchange it. What do I do?
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Woodland Camping Supply must be notified within 30 days of receipt
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 20% restocking fee - $3.00 minimum.
-All returns must be prepaid;
No COD’s accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at
(920)725-5593. If merchandise you receive is defective, call our customer service department for instructions.
I placed an order, but was shipped the incorrect item. What do I do?
To return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to Woodland Camping Supply. This will be done at Woodland Camping Supply’s discretion. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense.
Once the incorrect item is received back, Woodland Camping Supply. will ship out the correct item.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
I received a package that was damaged in transit. What I do?
Your customer should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.
Woodland Camping Supply will not accept merchandise damaged in transit. All claims must be filed with the carrier.
My order appears to be lost in transit. What should I do?
A claim will be filed for the lost package. You should contact Woodland Camping Supply, and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days.
If the consumer would like a second shipment to be made, they will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
I received a defective item. What should I do?
If the product is defective, then see manufacturer warranty list for return instructions.
I have not received product and wants to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. The dealer has access to all orders in the administration area. If the order has not yet shipped or is not in process, notify Woodland Camping Supply via telephone to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.
If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added.
Does Woodland Camping Supply issue Call Tags?
Call tags will not be issued for any reason. We will credit the end user for freight if the error is Woodland Camping Supplies. In order to get reimbursed for return freight, your customer must include a receipt for the return freight when they ship the product back to us.
What is a return freight charge?
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed. Depending on your customer service policy, you will be charge for this fee.
What is an address correction and why am I being charged for it?
Occasionally, Woodland Camping Supply will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by your customer is not exactly correct. This amount will be billed to you as needed, you will be charge for this fee.
What is "New" condition?
All products must be in new, unopened condition if it is being returned to Woodland Camping Supply.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A shotgun that has not yet been pieced together
- A treestand that has not been assembled
Examples of products that Woodland Camping Supply will refuse:
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to your customer, and will not be credited. You will also absorb the return freight costs to your customer. For this reason, it is important to understand the condition of your customer's products before requesting a return from Green Supply.
How do I handle Backorders? How does Woodland Camping Supply handle Back Orders?
Backorders tend to run about 18% at Woodland Camping Supply. About 75% of those backorders are due to manufacturer supply constraints. The other 25% are most likely our option and depends on what we have going on in our business.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. However, there will be times when a back order happens and your customer will not want to wait. We encourage you to step in and fulfill the order. Customer satisfaction is the primary goal at Woodland Camping Supply.
Otherwise, Woodland Camping Supply does accept back orders and will get them fulfilled as soon as possible when they should happen to occur.
Effective 8/19/01:
If the order is partially back ordered, Woodland Camping Supply will make a judgment to determine if the order can be shipped in two segments. The initial shipping will be paid by the consumer and the back ordered items will be paid by Woodland Camping Supply.
Woodland Camping Supply will no longer wait for the entire order to come into stock before shipping in stock merchandise.
Woodland Camping supply DOES NOT ship internationally.
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